Terms of service

Still Hot Co. | Australia

Last updated: 25 October 2026

1. Overview

Welcome to Still Hot Co.!

Throughout these Terms of Service, “we”, “us” and “our” refer to Still Hot Co.

By accessing our website, browsing our products or making a purchase, you agree to these Terms of Service and the policies referenced within them, including our Privacy Policy, Shipping Policy and Returns & Refund Policy.

Please read these terms carefully before using our website.

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.

2. Our products

Still Hot Co. offers crystal packs and related products designed to bring a little humour, encouragement and self-care into everyday life.

Our crystals are natural products. Colours, shapes, sizes, patterns and markings may vary from the photographs displayed on our website.

We make reasonable efforts to represent our products accurately, although colours may appear differently depending on your screen settings.

We reserve the right to update product descriptions, prices and availability, or discontinue products, without prior notice, subject to applicable law.

Crystal and wellness disclaimer

Our crystals are sold for decorative, symbolic and personal enjoyment purposes.

Any references to the traditional, spiritual or symbolic properties of crystals are provided for general interest and personal reflection only.

Our products are not medical treatments and are not intended to diagnose, treat, cure or prevent any medical or psychological condition.

They are not a substitute for professional medical advice, diagnosis or treatment.

3. Orders and purchases

By placing an order through our website, you agree to provide accurate, complete and current information, including your contact details, delivery address and payment information.

An order confirmation acknowledging receipt of your order does not necessarily constitute acceptance of that order.

We reserve the right to decline or cancel orders where reasonably necessary, including where a product is unavailable, payment cannot be processed, or a genuine pricing or listing error has occurred, subject to applicable law.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Please check your order carefully before completing your purchase.

We cannot guarantee that orders can be changed or cancelled after they have been placed, particularly once they have been dispatched.

Your rights under Australian Consumer Law remain unaffected.

4. Pricing and payments

All prices displayed on our Australian website are in Australian dollars (AUD), unless otherwise stated.

Any applicable taxes are included or identified in accordance with Australian law. Shipping charges are displayed at checkout before payment.

Prices and promotions may change without notice, but changes will not alter the agreed price of an accepted order unless permitted by law.

Payments are processed through the payment methods available at checkout.

We do not intentionally store your complete credit card details on our website. Payment information is handled by the relevant payment providers in accordance with their security and privacy practices.

5. Shipping and delivery

Still Hot Co. currently ships within Australia using Australia Post.

Orders are generally packed and dispatched within 1–2 business days, excluding weekends and public holidays.

Our current shipping options are:

• Standard Shipping: $11 AUD, with estimated transit of 3–10 business days.

• Express Shipping: $15 AUD, with estimated transit of 1–5 business days.

• Free Standard Shipping on eligible orders of $100 AUD or more.

These transit estimates commence after dispatch and are not guaranteed delivery dates.

Delivery times may vary depending on location, public holidays, Australia Post operations and circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address. Please contact us promptly if you notice an error.

If an order is lost, damaged or does not arrive, please contact us so we can investigate and provide any remedy required under Australian Consumer Law.

For further details, please refer to our Shipping Policy.

6. Returns, refunds and exchanges

Still Hot Co. does not accept returns or offer refunds or exchanges for change of mind.

This includes deciding you no longer want an item or ordering the wrong product.

However, our products come with consumer guarantees under the Australian Consumer Law that cannot be excluded.

If a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For a major failure, you may be entitled to choose a refund or replacement in accordance with Australian Consumer Law.

Please refer to our Returns & Refund Policy for further information.

Nothing in these Terms of Service limits your statutory consumer rights.

7. Website access and acceptable use

You agree to use our website lawfully and responsibly.

You must not use our website to engage in fraudulent, misleading, unlawful or harmful activities, interfere with its operation, attempt unauthorised access to our systems, introduce malicious software or infringe another person's rights.

We may restrict access where reasonably necessary to protect our website, customers or business, subject to applicable law.

8. Intellectual property

Unless otherwise stated, the Still Hot Co. brand, website content, product descriptions, original designs, graphics, photographs and other original materials are owned by Still Hot Co. or used with permission from their respective owners.

You may browse and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit or use our protected content without permission, except where permitted by law.

All third-party trademarks and materials remain the property of their respective owners.

9. Third-party services and links

Our website operates using Shopify and may include services provided by third parties, including payment processors, delivery providers and external websites.

These providers may have their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites outside our control.

Nothing in this section excludes any responsibility we have under applicable law.

10. Privacy and personal information

We respect your privacy.

Personal information collected through our website may be used to process orders, arrange delivery, provide customer support, maintain our website and communicate with you in accordance with our Privacy Policy.

Our website is powered by Shopify, which processes certain information to provide ecommerce and payment-related services.

Please refer to our Privacy Policy for further information about how personal information is collected, used, disclosed and protected.

11. Product reviews and feedback

If you voluntarily submit reviews, testimonials, suggestions or other feedback, you confirm that your submission is truthful, lawful and does not infringe another person's rights.

You grant Still Hot Co. a non-exclusive, royalty-free licence to reproduce and display that feedback for legitimate business and promotional purposes, subject to applicable privacy and consumer laws.

We may moderate or remove content that is unlawful, misleading, abusive, spam or otherwise inappropriate.

We will not knowingly misrepresent customer reviews or testimonials.

12. Errors and inaccuracies

We make reasonable efforts to ensure our website contains accurate information.

Occasionally, product descriptions, pricing, stock availability or other details may contain errors.

Where an error occurs, we may correct the information and, where permitted by law, decline or cancel an affected order.

If payment has already been collected for an order we cancel, we will provide an appropriate refund.

Nothing in this section limits your rights under Australian Consumer Law.

13. Availability of our website

We aim to keep our website accessible and functioning properly.

However, website access may occasionally be interrupted due to maintenance, technical issues, third-party service disruptions or circumstances beyond our reasonable control.

We do not guarantee uninterrupted access to the website.

This does not affect any rights or remedies available to you under applicable law.

14. Consumer guarantees and warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service excludes, restricts or modifies any applicable consumer guarantee, statutory warranty or other non-excludable right.

15. Limitation of liability

To the extent permitted by law, Still Hot Co. is not responsible for losses arising from circumstances beyond our reasonable control or from misuse of our products or website.

Nothing in these Terms of Service excludes or limits liability for a breach of Australian Consumer Law, fraud, negligence or any other liability that cannot lawfully be excluded or limited.

Where liability can lawfully be limited, any limitation applies only to the extent permitted by applicable law.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, transport disruptions, widespread service outages or government restrictions, to the extent permitted by law.

Where such events affect an order, we will take reasonable steps to communicate with you and resolve the situation.

Your rights under Australian Consumer Law remain unaffected.

17. Changes to these Terms of Service

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will be available on our website.

Changes will apply prospectively unless otherwise permitted by law and will not retrospectively remove rights relating to purchases already made.

18. Governing law

These Terms of Service are governed by the laws of Queensland, Australia, together with applicable Commonwealth legislation.

Nothing in this section limits any mandatory legal rights or protections available to consumers.

19. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary.

The remaining provisions will continue to apply.

20. Contact information

If you have questions about these Terms of Service, your order or any of our products, please contact Still Hot Co. through the Contact page on our website.

Still Hot Co.

Queensland, Australia

Still hot. Just differently. ♡