Refund policy

Still Hot Co. | Australia

We want you to love your Still Hot Co. crystal pack. But if something isn't right, we're here to help.

Change-of-mind returns

As a small Australian business, we do not accept returns or offer refunds or exchanges for change of mind.

This includes ordering the wrong product, deciding you no longer want an item, or changing your mind after purchase.

Damaged, faulty or incorrect items

Every Still Hot Co. crystal pack is carefully prepared and packed.

If your order arrives damaged, faulty or incorrect, please contact us through our website's Contact page as soon as possible.

Include your order number, a description of the issue and photographs where possible so we can help resolve it.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Natural crystal variations

Our crystals are natural products, meaning colours, shapes, sizes, patterns and markings may vary.

These natural variations are part of what makes each crystal unique and are not, by themselves, considered defects.

However, this does not affect your rights under Australian Consumer Law if a product fails to meet applicable consumer guarantees.

Refunds

Where a refund is required under Australian Consumer Law, we will arrange it in accordance with your legal rights.

For a major failure, you may be entitled to choose a refund or replacement. For other failures, we will provide an appropriate remedy as required by law.

We will cover reasonable return shipping costs where required under Australian Consumer Law.

Your consumer rights

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law.

Need help?

If something isn't right with your order, please contact us through our website's Contact page.

We'll do our best to make things right.

Still hot. Just differently. ♡